Univest entry level position located in Souderton, PA
Recommended by KU Alumni:
The culture at Univest is wonderful and there is plenty of room to continually grow and learn.- Chris S.
If you can, please pass along this job posting to my Golden Bear Alumni. It is an entry level position and with what has been taught to them from the Kutztown CSIT department I feel they would be a great potential candidate for the position.
Overview
Univest is looking for an entry level IT Field Engineer to join our Souderton, PA team.
Responsibilities
- Respond to infrastructure incidents via ticketing system
- Provide professional, customer service across all Univest locations and diverse business units.
- Drive to Univest sites in SE PA regional area to move, install, fix, and replace systems.
- Troubleshoot basic and complex desktop, application, phone and connectivity issues
- Accurately prioritize each incident and assign to the proper IT support group.
- Work in conjunction with Tier 2 IT support to resolve issues. Be Tier 2 IT support in specific technologies over time.
- Contribute positively to enhance and improve call handling and ticket resolution including creating end user training material and knowledge base articles.
- Move and configure network, AV, & PC hardware and software.
- Work flexible hours as needed.
- Responsible for compliance with laws and regulations that applies to this position, including the Univest Code of Conduct
- Perform all other duties as assigned.
Qualifications
- Bachelors degree in IT-related field
- Experience supporting Networking and Windows 10 operating systems.
- Strong diagnostics and troubleshooting skills.
- Ability to work in a team oriented, fast paced and challenging environment.
- Must possess a customer-first mentality.
- Have a passion for technology and a desire to grow technical skills.
- Experience supporting MS Office suite and standard desktop applications
- Excellent written and communications skills.
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