Company: Burlington Coat Factory Warehouse Corporation
Position: IT Service Center Technician
Duration: 3 Month Contract Renewed every quarter
Pay Rate: 16hr
Location: 1830 N Route 130, Burlington, New Jersey, 08016-3020, United States – Hybrid 2 days a week onsite after Labor Day
Top Skills' Details
Strong interpersonal, customer service and general soft skills are required. Team oriented, go getter individual is very important.
- Need to have 6 months minimum work experience on a Help Desk
- Strong documentation skills, and experience with a ticketing system (ServiceNow)
- Troubleshooting experience, passwords and/or POS systems
- Familiar with the Microsoft Authenticator Process is a big PLUS
Secondary Skills - Nice to Haves
Job Description
- Provide technical assistance with a focus on phone, email, walk-up and ticketing support for a variety of requests –
- Point of Sale (POS)/Mobile POS system ( Frontend software and hardware)
- Network (WAN,LAN, VPN, Firewall, Wireless)
- Servers (Windows/Linux)
- Telephony (store, corporate systems, voice mail, fax, mobile device and carrier services)
- Desktop hardware/software support and troubleshooting( Printers, imaging, map drives, encryption, components)
- Application Support
- Drive down store issues and offline procedures
- Work with and escalate third party vendors (carriers, IBM, Wincore, OKI…etc)
- Accurately documents and reports problems using the ServiceNow ticket management system including but not limited to: Categorizing, prioritizing, and keeping incident status up to date as well as closure notes
- Troubleshoot supported network equipment and perform efficient resolutions to return service platforms to high stability, including cable modems,T1 and other services and technologies as needed via telephone, e-mail, web and onsite at customer locations as needed.
- Assist with the monitoring, management and support of equipment and services provided to customers either directly or via third-parties.
- Assist with the installation, configuration and management of network equipment as assigned.
- Using pre-defined templates -- document Standard Operating Procedures (SOPs) for performing repeatable tasks, and create Knowledge Base articles that walk customers through the steps of using and configuring various technologies
- Send appropriate communications/notification to business, Shift Turnover, incident reporting, management reports
- Activity drives and analyzes the source of problems reported, locate trends, and recommend measures that would minimize or eliminate future occurrences.
- Help train others and document knowledge for self help
Customer Service
- The technician will interface with multiple levels of customers -- to include standard users, Management, VIP’s and Technical Staff – and will communicate and operate across all support tiers, while providing updates to users regarding the status of issues and requests until resolved.
- Drive customer escalations
Additional Skills & Qualifications
Strong deductive listening and reading/writing comprehension is required. Initiative to develop personally and professionally without prompting. Must be able to work in a team environment.
Employee Value Proposition (EVP)
Our corporate associates work hard, but it’s not all work and no play. We enjoy a business casual environment and like having fun. We host various events throughout the year to show our appreciation for our associates. From holiday parties, theme days and competitions, to an annual breakfast served by members of the executive team – there is always something fun to look forward to!
We provide learning opportunities to prepare associates to reach their goals in a variety of different ways. Whether it's an online e-course, one of our popular Lunch & Learn events, or an instructor-led classroom session, we are dedicated to providing associates with the experiences, materials, and training they need to have a long and successful career.
Work Environment
Burlington lives by their core values. Candidates interviewing should be familiar:
We Drive Results
Our fast-paced work place and culture allow us to continuously evolve the off-price model. We hold ourselves and each other accountable for our business success and have a shared sense of ownership to achieve our company goals.
We Trust & Respect Each Other
The way we do business is equally as important as the results we achieve. We have a shared commitment to conduct business ethically, and treat customers, business partners, and each other with trust and respect.
We Build Teams & Partnerships
Through collaborative teamwork, we solve complex business challenges together.
Company: Burlington Coat Factory Warehouse Corporation
Position: PC Technician
Duration: 3 Month Contract Renewed every quarter
Pay Rate: 16hr
Location: 4287 U.S. 130, Beverly, New Jersey, 08010, United States
Top Skills' Details
- PC troubleshooting and PC Setups
- Mostly working with hardware, plugging in desktops in preparation for return to office.
- Some software and app knowledge but not necessary, can be taught (Win 10, Active Directory , Office 365)
Job Description
Ryan and Juan are under a strict deadline with the new return to office initiative. They need 10 contractors to perform basic PC troubleshooting & PC setups. They will assist in setting up corporate employee workstations , plugging in desktops , cable management , etc. Might be some Active Directory , Windows 10 , and Office 365 involvement but very minimal. Juan said that was all teachable.
Additional Skills & Qualifications
Basic PC troubleshooting and PC setups . Setting up workstations for the employees that are returning to office.
Employee Value Proposition (EVP)
This is a tight knit group, very team oriented. This is a great opportunity for someone to get trained and learn. Burlington is a great opportunity for someone to grow from within. Plenty of stories of people that have moved from lower level positions to management and leadership roles as well as different departments across the IT department.
Family oriented
Care about associates and when you go FTE they promote and hire within
Our corporate associates work hard, but it’s not all work and no play. We enjoy a business casual environment and like having fun. We host various events throughout the year to show our appreciation for our associates. From holiday parties, theme days and competitions, to an annual breakfast served by members of the executive team – there is always something fun to look forward to!
We provide learning opportunities to prepare associates to reach their goals in a variety of different ways. Whether it's an online e-course, one of our popular Lunch & Learn events, or an instructor-led classroom session, we are dedicated to providing associates with the experiences, materials, and training they need to have a long and successful career.
Work Environment
Burlington lives by their core values. Candidates interviewing should be familiar:
We Drive Results
Our fast-paced work place and culture allow us to continuously evolve the off-price model. We hold ourselves and each other accountable for our business success and have a shared sense of ownership to achieve our company goals.
We Trust & Respect Each Other
The way we do business is equally as important as the results we achieve. We have a shared commitment to conduct business ethically, and treat customers, business partners, and each other with trust and respect.
We Build Teams & Partnerships
Through collaborative teamwork, we solve complex business challenges together.
Contact:
Patrick Cowan | Technical Recruiter
T 610-230-3828 | M 302-757-3772| pcowan@TEKsystems.com
575 E. Swedesford Rd., King of Prussia, PA, 19087
