CCP Reading Hospital Internship Opportunity

Reading Hospital (RH) is looking for student candidates to participate in the Community Connection Project (CCP) *PAID* Internship Program with the RH Community Wellness Dept. this summer into the Fall of 2021. Bi-lingual candidates are highly encouraged to apply.

See Reading Hospital - CCP Internship and CCP Summary for more details.

Interested students may submit their resumes to ali.williams@towerhealth.org.

Job Opportunities at Peraton Labs

Peraton Labs does applied research primarily in cyber security, networking, and machine learning. We have positions open for both undergraduate and graduate students available.

Brotzman, Robert (PERATON) <robert.brotzman@peratonlabs.com>

or fill out an application at https://www.peratonlabs.com/careers.html.

Tower Health is seeking a Service Desk Coordinator - 4 Month Contract to hire

Tower Health is looking for an individual who can serve as a Service Desk Coordinator.

Position: Service Desk Coordinator

Duration: 4 month Contract to Hire

Location: 6TH AND SPRUCE ST, READING, Pennsylvania, 19612, United States

 

Top Skills' Details
Analytical Skills
Customer Service Skills
Excellent Communications Skills
Excellent Interpersonal Skills
Keyboarding
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Multi Line Telephone Operational Skills

 

Job Description

Under the direction of the Service Desk Supervisor, the Service Desk Coordinator will be the first point of contact for Tower Health in providing front-line diagnosis and support for all Information Technology problems and/or requests for service. The Coordinator acts as the key contact for onsite and remote users for terminal and production problems and inquiries. The Coordinator must have the ability to handle and triage first level support calls.

 

Additional Skills & Qualifications

High School Diploma or GED

 

Employee Value Proposition (EVP)

Long term position with a local health system. Great health benefits and PTO package.

 

Work Environment

Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our seven hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.

 

Why is the position open(provide details)

Team member moved to another team internally.

 

External Communities Job Description

A local health system is looking for a Service Desk analyst. The ideal candidate has previously worked on the help desk or service desk and has strong troubleshooting skills.

 

Contact Cowan, Patrick <pcowan@teksystems.com>

 

Interns

Neo-Pangea in West Reading is on the lookout for a few good interns

https://www.neo-pangea.com/

 

We would love to have interns with front end web and JavaScript chops, and also any gaming interests as well like Unity or HTML5 games. Although Neo is more centered around those two areas, we are open to other areas of interest. In the past we had some interns who focused on circuitry like Raspberry Pi development or Internet of Things.

 

Contact Shane Hoffa <shane@neo-pangea.com>

 

Service Desk Consultant

Position from KPInterface, in Limerick PA. 

This position is full time.

Applications can be sent to jmorgan@kpinterface.com

Job Description:

The Service Desk Consultant is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Basic Functions:

IT Support relating to technical issues involving Microsoft’s core business applications and operating systems. Support of disaster recovery solutions. Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Basic remote access solution implementation and support: VPN and Terminal Services. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. System documentation maintenance and review in ConnectWise. Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Duties and Responsibilities:

Improve client service, perception, and satisfaction. Fast turnaround of customer requests. Ability to work in a team and communicate effectively. Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. Escalate service requests that require engineer level support. Responsible for entering time and expenses in ConnectWise as they occur. Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. Enter all work as service tickets in ConnectWise. Participates in after-hours support on-call responsibilities. Assists with managing the monitoring portal and alert notifications.

Knowledge, Skills, and/or Abilities Required:     To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Understanding of operating systems, business applications, printing systems, and network systems. Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Service awareness of all organization’s key services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast-moving environment.

Educational/Vocational/Previous Experience Recommendations:

BA/BS, preferably in computer science or a related field and/or industry certifications a plus. At least 1 year of IT or related experience. Valid driver’s license and ownership of personal automobile.

Benefits:

·         Competitive salary based on experience and qualifications. ·         Health, vision, and dental benefits included. ·         Performance based incentives. ·         Generous bonus levels. ·         Full on the job training & support. ·         Fun working environment and culture. ·         Great opportunity for advancement.

PC Installation Consultant

Position from KPInterface, in Limerick PA.  This position will go until the end of the summer, potentially longer. Applications can be sent to jmorgan@kpinterface.com

Job Description:

The PC Installation Consultant is an entry level position that offers a broad range of functions: Primarily preparing PCs laptops, other equipment for delivery to our customers.  Other functions include traveling to customer sites to deliver equipment, assist with set up and data transfer or retrieving equipment for repair.  PC and Laptop hardware upgrades, troubleshooting and repair. Documentation and keeping documentation current is a key function of this position.  This position also offers the occasional opportunity to work with our primary consultants as a resource for larger projects.  Experience and interest with troubleshooting computers, Operating system installation and new computer set-ups is highly desired.

Basic Functions:

Label and manage all inventory while awaiting delivery. Prepare all newly purchased PCs for delivery to our customers following individual guidelines for each order. Document, in detail, progress of each order using our database. In many cases, you may be asked to retrieve or deliver product to our customer and work with them to set up their new PC and transfer data from their existing computer.  Local daily travel within a 50 mile radius can be expected. Provides additional proactive services such as assisting with projects, application rollouts, etc., as well as occasional less technical administrative work.

Additional Duties and Responsibilities:

Must be able to communicate critical information with technical and non-technical customers in a courteous and professional manner With general supervision, appropriately prioritize assigned tasks, and be comfortable with last minute changes in priority. Document all activity and notes using KPInterface’s support call tracking application, ConnectWise. Utilize ConnectWise to gather and analyze information needed to prepare a new PC to meet each individual customer’s needs.  Remote troubleshooting and diagnosis of basic network, software and printing problems may be assigned Perform general maintenance on hardware and software in MS Windows environments Work with Hardware and software vendors on warranty replacements Assists with various other technical tasks, as required, such as: projects, application rollouts, and preventative maintenance, as well as assisting with providing service by phone on the helpdesk when needed.

Knowledge, Skills, and/or Abilities Required:     To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic computer and operating system knowledge. Basic understanding of TCP/IP WAN/LANs and networked devices Basic understanding Active Directory and domain adds/changes Demonstrates aptitude for problem-solving, ability to determine solutions for customers, and ability to apply lessons learned. Ability to identify and solve problems with limited supervision. Comfortable asking for help and escalating tickets. Must be results-orientated, have a thorough attention to detail, and able to work both independently and within a team environment. Must possess excellent communication skills, a passion for technology, and the ability to thrive in a fast-paced, growth-oriented environment. Proficiency in using and troubleshooting issues with Microsoft Office Suite applications. Proficiency in desktop and end user support and troubleshooting. Junior-level proficiency in networking and server technology. Familiarity with backup administration and disaster recovery processes (cloud, BDR, File Backup) a plus. Experience using LabTech Remote Monitoring and Management (RMM); or comparable tools a plus. Experience using ConnectWise or comparable support call tracking system a plus. Possess above average written and verbal skills Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

College degree and/or industry certifications a plus. 1-2 years of IT or customer service experience. ·         Valid driver’s license and ownership of personal automobile.

Benefits:

·         Competitive salary based on experience and qualifications. ·         Performance based incentives. ·         Generous bonus levels. ·         Full on the job training & support. ·         Fun working environment and culture. ·         Great opportunity for advancement.

New IT Opportunities

Business/IT

 

• NEW! Entry Level Business Analyst (Oaks, PA)- - IST major, strong analytical skills both with data and looking at complex issues. 6 month temp to hire, remote to start.  Full-time 40 hours a week.

 

• Entry Level Business Analyst (Oaks, PA)  This is an entry level position, but requires the candidate to have BA/BS in MIS, Accounting, Finance, Economics, Mathematics or equivalent experience. Full-time 40 hours a week.

 

Computer Science/IT Role:

 

• NEW! Entry Level Systems Specialist- (Philadelphia, PA) (6 month to 1 year commitment with possibility of hire or extension) 40 hours a week, flexible 8 hour shifts. Would be working operational support for a large healthcare institute in Philadelphia. Looking for a recent graduate who is looking to break into IT and Healthcare.  Would be a great foot in the door position with room to grow.

 

• Entry Level Application Support Engineer position in Oaks, PA.  This is an entry level position, but requires the candidate to have strong knowledge in sequel, my sql with knowledge of workload.  Ideally someone who has had a prior internship in the field.

 

• Network Operations Center Technician (Audubon, PA)- Six month commitment to hire scenario. 7:00AM-7:00PM Thursday-Saturday and every other Wednesday. The schedule rotate one month of days, then two weeks of nights. Prior to moving to that schedule, candidate will work a 9:00am-5:00pm for at least two weeks for onboarding and initial training. Potentially up to a month if needed. 

 

Healthcare Roles:

 

• Patient Experience Coordinator (Multiple Departments) (Center City, Philadelphia, PA) - Great opportunity for those looking to get their foot in the door with healthcare!!  We are looking for caring and empathetic candidates to speak over the phone with patients on a daily basis, assisting with scheduling COVID-19 testing appointments and scheduling in other healthcare practices.  Excellent way to serve the community and get healthcare experience simultaneously.  We are looking for schedulers for the Jefferson Health Systems Monday through Friday from 8AM to 5PM.  

• Covid Testing/Vaccination Scheduling Remaining Openings: Monday- Friday from 8AM to 5PM. Full-time 40 hours a week.  

              1100 Ludlow Street, Philadelphia, PA 19107  

• GI Practice 

              Jefferson Main Hospital, Philadelphia, PA 19107

• Primary Care Practice 

              833 Chestnut Street, Philadelphia, PA 19107

• Neurology/Neuro Surgery Practice 

              909 Walnut Philadelphia, PA 19107

 

• Radiology Reading Room Assistant (RRA)- (Jefferson Main, Jefferson Abington Hospital, Torresdale, Bucks Hospital, Jefferson in Cherry Hill and Sewell, NJ, and Penn State Hershey, PA). We have a partnership with Thomas Jefferson University Hospital, Hershey Medical Hospital, and are expanding to other hospitals as well.  Our radiology reading room team assists in performing incidental follow-ups, pre-certifications, outbound scheduling, and other necessary image library services. We are currently hiring Radiology RRAs at Jefferson for all shifts part-time, full-time, flexible-shifts, overnights and weekends. 

  

• Scribe (Abington, PA)- The candidate would be working as a scribe for a Surgical Care Specialist based in Abington Hospital.  This is a great opportunity for healthcare students, preferably those in their gap year before med or pa school.  This will allow them to get hands on exposure working alongside patients and doctors for a year duration to help prepare them for their career in healthcare. One year commitment is required- Mondays, Weds, Thursdays: 7:30am – 5:00pm is (weeks could vary)