Monday, December 6, 2021

IT / Digital Technology Specialist - Career Development Program

https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=25091&siteid=5105#jobDetails=721743_5105



Thursday, December 2, 2021

Air Products Open Positions for our CDP

 Air Products is looking for candidates who have recently graduated or are graduating soon for their Career Development Program (CDP).  Currently, there is an IT Specialist role. Our CDP consists of three, 9-12 month rotational assignments where the candidate participates in development opportunities to grow their leadership potential and deepen their professional and technical skills. These assignments often lead to full time opportunities and, historically speaking, we’ve had many employees, and even executives, who’ve started their Air Products career in this program. 

Summer 2022 Internships @ PPL

 https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=25946&siteid=5364#home

Wednesday, December 1, 2021

Reading Hospital Community Connection Project Internships Available

 JOB TITLE: Patient Screener

HOURLY RATE OF PAY: $14.00/hr

JOB SUMMARY

The Patient Screener will screen patients for social needs at various sites within the hospital or via telephone. Bilingual candidates are strongly encouraged to apply.

Position Requirements:

· Desire to serve the community

· Excellent interpersonal and communication skills

· Independent worker

· Personality/demeanor to work with diverse individuals in a variety of settings

· Reliable transportation

· Computer skills and ability to work on iPad tablets

· Ability to work a minimum 12 hours per week.

· Ability to maintain confidentiality

Time Block: FALL August/September-December

SPRING January-April/May

SUMMER/WINTER Available upon request

Reading Hospital provides:

· Comprehensive training

· Opportunity to learn valuable interviewing skills and interact with a diverse population

· Opportunity to make a positive difference by connecting beneficiaries to needed community services

Additionally, there are internships available in other departments as listed below:

· Nursing and Emergency Department

· Respiratory Therapy

· Radiology

· Occupational/Physical Therapy

· Hemodialysis

· Nutrition Services

· Information Technology

· Fiscal To apply, please send your resume to communitywellness@towerhealth.org.

Thursday, November 18, 2021

IT / Digital Technology Specialist - Career Development Program at Air Product

 

Title:  IT / Digital Technology Specialist - Career Development Program (2022) / REQ#:  33234BR

 

Description and Qualifications:

Air Products (NYSE:APD) is a world-leading industrial gases company in operation for 80 years; we’re currently the largest supplier of hydrogen worldwide. Focused on serving energy, environment and emerging markets, the Company provides essential industrial gases, related equipment, and applications expertise to customers in dozens of industries, including refining, chemical, metals, electronics, manufacturing, and food and beverage. Air Products is also the global leader in the supply of liquefied natural gas process technology and equipment. The Company develops, engineers, builds, owns, and operates some of the world's largest industrial gas projects, including gasification projects that sustainably convert abundant natural resources into syngas for the production of high-value power, fuels and chemicals.
 
The Company had fiscal sales of $8.9 billion from operations in 50 countries. More than 19,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities, and the world. 

 

We are excited to share that our Digital Technology team is expanding to meet growing business needs across the world.  We’re making a significant investment in our people and systems to strengthen our digital foundation, drive business optimization and enhance our customer experience.  If you are passionate about achieving these goals as well, we would like you to consider joining our team! 

If you are currently a student pursuing an Information Technology related degree and will graduate between December 2021 and June 2022, we invite you to apply to our rotational program today!

Our Career Development Program (CDP) is designed for entry-level IT / Digital Technology specialists (0-2 years of experience). The CDP provides an opportunity to gain technical experience and network with professionals in various areas of our Digital Technology organization.  The CDP consists of three, 12-month rotations that include technical assignments in Digital Enterprise Systems and Software development, infrastructure services, information security, data analytics, and enterprise architecture.

 

Qualifications: 

  • Currently pursuing a degree in Computer Science, Information Systems, or Information Technology, and graduating between December 2021 and August 2022.
  • Strong academic performance; minimum GPA 3.0.
  • Relevant work experience (co-ops or internships) and involvement in campus activities.

 

Application Instructions: 

·        To apply, go to www.airproducts.com, Select – Careers, Select – Search Job Openings, and Enter – 33234BR in the search box.

 

Locations: 

·        PA-Allentown

 

SAP Position Number:  CDPIT22

Summer Internship Program at Air Product

 

Title:  SUMMER INTERN / CO-OP - IT / Digital Technology (2022) / REQ#: 33235BR

Description and Qualifications:

Are you a student looking for a challenging work experience in the Digital Technology field? Consider the 11-week summer internship program we offer at Air Products. You will gain experience in your chosen career field, but also gain insight into our career opportunities and diversified product lines. Plus, you will have an opportunity to learn the business fundamentals of a Fortune 500 company and, in turn, contribute a fresh, new perspective to us. 
 
We are excited to share that our Digital Technology team is expanding to meet growing business needs across the world. We’re making a significant investment in our people and systems to strengthen our digital foundation, drive business optimization and enhance our customer experience.  If you are passionate about achieving these goals as well, we would like you to consider joining our team! 

 
Air Products has participated in various university cooperative education programs since the early 1960s. In addition to practical work experience, our programs include seminars, tours and various social activities - all intended to enhance your personal and professional development.
 
The Program:  Generally, undergraduate students selected for the summer internship program have completed their freshman year. We are interested in candidates who are highly motivated and have excellent interpersonal skills, recognized leadership experience and outstanding academic records in Computer Science, Information Systems, or Information Technology.
 
Length of Assignments:  Summer internships are 11 weeks in length.
 
Work Location:  Allentown, Pennsylvania (global headquarters)
 
Co-op/Intern opportunities include assignments in the following groups: 

·        Digital Enterprise Systems and Software Development

·        Infrastructure Services

·        Information Security

·        Data & Analytics

Qualifications: 

  • Currently pursuing a Bachelor’s degree in Computer Science, Information Systems, or Information Technology
  • Overall GPA of 3.0 or above

Application Instructions: 

·        To apply, go to www.airproducts.com, Select – Careers, Select – Search Job Openings, and Enter – 33235BR in the search box.

Locations: 

·        Allentown, PA

 

SAP Position Number:  SUMMERCOOPINTERN2022


Wednesday, October 6, 2021

ProScribeMD has Clinical Positions for your Healthcare-Focused Students

 Good Afternoon! 

 

With the semester in full swing and the holidays rapidly approaching, I know this is a busy and chaotic time for most professors and students alike. I am reaching out because there might still be some students, club members, or alumni that are interested in our services. 

Allow me to introduce myself briefly. My name is Sarah- Sourcing and Outreach Coordinator for Proscribe. If you don't know who we are, we are a full-service, nationwide medical scribe company that employs over 2,000 scribes across 30 states. We are a passionate and hardworking team of physicians, business leaders, and healthcare-focused students dedicated to improving the quality of healthcare based in San Antonio, TX.

 

Over the course of the past few months, we have hired numerous students from your university that have turned into excellent employees and we want to keep the momentum going. I am asking if you could please assist us in our recruiting efforts at your campus by sharing this information with club members you feel would most benefit. 

 

We are hiring for both Full and Part time medical scribes across PA. Interested individuals can find out more about us here. Or they can reach out directly to myself or our Talent Acquisition Specialist, Lidia Wilcox

 

In short, we offer: 

-Clinical exposure 

-Hands-on experience 

-Volunteer opportunities 

-Advancement opportunities 

-Part-time and full-time openings 

-Discounts on Kaplan Test Prep courses 

-Paid training with hourly wage increase upon completion 

-Discounts on admissions counseling from Med School Coach 

-Letter of recommendation personally endorsed by our Chief Medical Officer and Founder, Dr. Tim Taylor* 

-Guaranteed interview with Ross University School of Medicine* 

-Wellness discount on Gold’s Gym memberships at corporate locations* 

-$150 bonus for any friends you refer*   

 

If you have any interested individuals, they can apply at https://www.proscribemd.com/become-a-scribe/ and select any of our locations in the Pennsylvania stage. We are hiring in Doylestown, Horsham, Allentown, Chester, Langhorne, Philadelphia, and Warrington just to name a few. ALL LOCATIONS ARE LISTED ON OUR WEBSITE. They can also send their resume to myself or Lidia at lidia@proscribemd.com

 

In order to share these exciting opportunities in further detail, we will be having a Virtual Info Session, October 20th, from 3:30- 4:00 pm CST through Handshake/Google Meet.

Interested candidates can register herehttps://www.proscribemd.com/career-fairs/
Then, meet us here using this link: https://meet.google.com/vpg-tyrh-ezx



Thank you so much for assisting us and spreading the word. Please let me know if you have any questions that I can answer. 

 

Regards,

 

Image removed by sender.

Sarah De Leon

Sourcing and Outreach Coordinator

Direct: (361) 542-1510 | sdeleon@proscribemd.com

 

 ProScribeMD.com   |

 

Image removed by sender.  Image removed by sender.  Image removed by sender.  Image removed by sender.  Image removed by sender.

Wednesday, September 22, 2021

Opportunity with Thomas Jefferson University Hospitals and AmeriGas

The first opportunity is with Thomas Jefferson University Hospitals and is going to be a 3 Month Contract project. This project is a great opportunity to work on a large deployment team at one of the largest health systems in the tri-state area. The opportunity provides extensive hospital experience to add to your resume and work closely with the EMR teams.

 

1.)          Company: Thomas Jefferson University Hospitals, Inc.

Position: Desktop Technician

Duration: 3 Month Contract

Pay Rate:$18hr

Location: 225 Newtown Road, Warminster, Pennsylvania, 18974, United States

*Need a Car

Top Skills' Details

  1. One or more years of experience deploying and reimaging PCs in a corporate setting
  2. Knowledge of Active Directory - adding and removing users
  3. Experience upgrading/migrating to Windows 10, hardware and minor break/fix - hardware troubleshooting of PCs, monitors, laptops, printers, etc.
  4. Strong communication and customer service skills

Job Description

Notes from Manager:

500 devices need to be upgraded

Running a patch

Using their app to push out software to double click and kick off upgrade. Being ready if it doesn’t come back up to swap it out with another device

Major windows update to 1909

Goal is not deploying but may need to if upgrade does not come back up

Areas support cannot be down

Will report into Nicole/Mike rotating their schedule for non-traditional shifts

Feels like it will probably be a decent amount of off hours work

Likely try to do single location per day

 

Every location within the enterprise (all of the hospitals)

Need to be able to work 7-days a week, any hour

Sensitive areas that they cannot necessarily get into during normal business hours

 

PRIMARY FUNCTION:

To serve as primary IS liaison for standard client service requests, including, but not limited to, desktop solutions, servers, LANS and printing services. Provide leadership for Client Solutions Analyst Trainees. Communicate regularly with Network and Technology Services Management teams concerning recommendations for improving client services and support.

  • Performs analysis and requirements gathering with clients
  • Install/Implement solutions at client locations
  • Perform other technical activities such as: hardware installation, network/database troubleshooting
  • Assist with multiple teams and projects ensuring projects goals are achieved according to plan
  • Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson

Additional Skills & Qualifications

Motivated, team player who has a flexible schedule and is eager to learn and grow. Good communication skills and ability to work well with a variety of stakeholders.

Employee Value Proposition (EVP)

Great opportunity to gain healthcare experience - which is something many managers specifically look for - and be a part of a high-paced, results driven deployment team from start to finish on a project.

 

We have a longstanding partnership with Thomas Jefferson and are one of their top vendor partners. Very large footprint throughout the Client Services group with exclusivity in certain areas. Have had over a dozen people become full-time in the last 2-3 years at TJU.

Work Environment

Hospital setting, interacting with clinical professionals and collaboration with Client Services team

Business Drivers/Customer Impact

The enterprise is taking a critical Windows 10 upgrade, and having technicians do these upgrades to sensitive areas are critical from a security perspective and these areas cannot afford to go down.

 

 

Second Opportunity is with AmeriGas for an open ended contract which is completely remote. AmeriGas is a promote within organization they build the organizations technical structure around taking eager and hardworking individuals from the desk.

 

2.)          Company: AmeriGas

Position: Help Desk

Pay Rate: 15hr

Location: 460 N Gulph Rd Ste 100, King of Prussia, Pennsylvania, 19406, United States ( 100% REMOTE )

 

Top Skills' Details

  1. Working knowledge of Windows operating system, MS Office suite (Word, Excel, and Outlook).
  2. Ticketing systems 1-2 years experience (Internship will suffice)
  3. Ability to quickly learn proprietary applications that are core to the business and follow documentation expectations

 

Job Description

- Motivated individual with a curious mindset looking to advance technical experience

- 1-2 years of related experience with a ticketing system- service now

- Needs to be able to work in a team environment

- Strong customer service skills

 

Key Characteristics:

 

  • Customer focus
  • Good listener and communicator to effectively assist customers and provide resolutions
  • Ability to manage time to be available to respond to customer issues
  • Technical capability, not expert

 

Using a ticketing system provided assistance to other employee with AmeriGas applications. Provided timely assistance through email or phone calls to employee’s tickets in order of arrival. Worked through employees on multiple platforms such as iPhones, iPads, Android phones, laptops, and desktops. Stuck with the schedule that was provided to make and receive calls.

  • Created an article in a knowledge base that helps new employees. Always eager to assist new employees with questions for work processes. Trained employees in a company developed website portal that allows users to create their own user side tickets.
  • Performed password resets after verification of identity, Tier 1 Network troubleshooting, troubleshooting with cloud clients and VoIP phones, laptops, printers, cell phones, and tablets.
  • Provided remote assistance through programs like VNC viewer, LogMeIn, and Easy Connect to resolve issues with other programs.
  • Placed purchases for computer parts and other equipment as well as used Purchase Order requests to request Procurement to purchase equipment or software.

 

To provide central point of contact between users and the IT organization. Offers first line highly responsive support to users on a day-to-day basis. Emphasis on exceptional customer service, first call resolution and timely escalation of unresolved incident/service request

 

Additional Skills & Qualifications

The individual should also be a great team player, and have the ability to work with multiple individuals from multiple teams, in order to work through configuration, or support issues. A passion for the position, a thirst to learn and grow, and the drive to grab a project or issue and run with it is important to the position as well, due to the high speed nature of the position.

 

Employee Value Proposition (EVP)

AmeriGas is a promote within organization they build the organizations technical structure around taking eager and hardworking individuals from the desk. AmeriGas was est. in 1959 and Over 2 million customers just like you use AmeriGas propane services in all 50 states. That has made AmeriGas the largest marketer of propane. They use the size of their organization to your advantage every day, retaining our focus on friendliness and personal attention found only in a “corner store”. The service desk team is a very close knit team who work hard together, they just implemented service now which is a highly intensive tool that a lot of companies look for with experience. Any member of the team contributes to growing decisions on the desk as well. This candidate will also gain experience working with the desktop support team once every two months.

 

Work Environment

AmeriGas' helpdesk has 11 people They just implemented Service now

 

looking for someone who will hit the ground running, pick up on stuff quickly, and bring some good competition, ideas, and get-it-done attitude.

 

Business Drivers/Customer Impact

The Service Desk supports all of AmeriGas 5,000 employees this team need to run effectively and this person provide great customer service to ensure the successful operation of AmeriGas business units that experience technical issues

Wednesday, August 11, 2021

Burlington Coat Factory Opportunities for entry level candidates

Company: Burlington Coat Factory Warehouse Corporation       

Position: IT Service Center Technician

Duration: 3 Month Contract Renewed every quarter

Pay Rate: 16hr

Location: 1830 N Route 130, Burlington, New Jersey, 08016-3020, United States – Hybrid 2 days a week onsite after Labor Day

 

Top Skills' Details

Strong interpersonal, customer service and general soft skills are required. Team oriented, go getter individual is very important.

 

  1. Need to have 6 months minimum work experience on a Help Desk
  2. Strong documentation skills, and experience with a ticketing system (ServiceNow)
  3. Troubleshooting experience, passwords and/or POS systems
  4. Familiar with the Microsoft Authenticator Process is a big PLUS

Secondary Skills - Nice to Haves

 

Job Description

  1. Provide technical assistance with a focus on phone, email, walk-up and ticketing support for a variety of requests –
  2. Point of Sale (POS)/Mobile POS system ( Frontend software and hardware)
  3. Network (WAN,LAN, VPN, Firewall, Wireless)
  4. Servers (Windows/Linux)
  5. Telephony (store, corporate systems, voice mail, fax, mobile device and carrier services)
  6. Desktop hardware/software support and troubleshooting( Printers, imaging, map drives, encryption, components)
  7. Application Support
  8. Drive down store issues and offline procedures
  9. Work with and escalate third party vendors (carriers, IBM, Wincore, OKI…etc)
  10. Accurately documents and reports problems using the ServiceNow ticket management system including but not limited to: Categorizing, prioritizing, and keeping incident status up to date as well as closure notes
  11. Troubleshoot supported network equipment and perform efficient resolutions to return service platforms to high stability, including cable modems,T1 and other services and technologies as needed via telephone, e-mail, web and onsite at customer locations as needed.
  12. Assist with the monitoring, management and support of equipment and services provided to customers either directly or via third-parties.
  13. Assist with the installation, configuration and management of network equipment as assigned.
  14. Using pre-defined templates -- document Standard Operating Procedures (SOPs) for performing repeatable tasks, and create Knowledge Base articles that walk customers through the steps of using and configuring various technologies
  15. Send appropriate communications/notification to business, Shift Turnover, incident reporting, management reports
  16. Activity drives and analyzes the source of problems reported, locate trends, and recommend measures that would minimize or eliminate future occurrences.
  17. Help train others and document knowledge for self help

Customer Service

  1. The technician will interface with multiple levels of customers -- to include standard users, Management, VIP’s and Technical Staff – and will communicate and operate across all support tiers, while providing updates to users regarding the status of issues and requests until resolved.
  2. Drive customer escalations

Additional Skills & Qualifications

Strong deductive listening and reading/writing comprehension is required. Initiative to develop personally and professionally without prompting. Must be able to work in a team environment.

 

Employee Value Proposition (EVP)

Our corporate associates work hard, but it’s not all work and no play. We enjoy a business casual environment and like having fun. We host various events throughout the year to show our appreciation for our associates. From holiday parties, theme days and competitions, to an annual breakfast served by members of the executive team – there is always something fun to look forward to!

We provide learning opportunities to prepare associates to reach their goals in a variety of different ways. Whether it's an online e-course, one of our popular Lunch & Learn events, or an instructor-led classroom session, we are dedicated to providing associates with the experiences, materials, and training they need to have a long and successful career.

 

Work Environment

Burlington lives by their core values. Candidates interviewing should be familiar:

We Drive Results

Our fast-paced work place and culture allow us to continuously evolve the off-price model. We hold ourselves and each other accountable for our business success and have a shared sense of ownership to achieve our company goals.

We Trust & Respect Each Other

The way we do business is equally as important as the results we achieve. We have a shared commitment to conduct business ethically, and treat customers, business partners, and each other with trust and respect.

We Build Teams & Partnerships

Through collaborative teamwork, we solve complex business challenges together.

 

Company: Burlington Coat Factory Warehouse Corporation       

Position: PC Technician

Duration: 3 Month Contract Renewed every quarter

Pay Rate: 16hr

Location: 4287 U.S. 130, Beverly, New Jersey, 08010, United States

 

Top Skills' Details

  1. PC troubleshooting and PC Setups
  2. Mostly working with hardware, plugging in desktops in preparation for return to office.
  3. Some software and app knowledge but not necessary, can be taught (Win 10, Active Directory , Office 365)

 

Job Description

Ryan and Juan are under a strict deadline with the new return to office initiative. They need 10 contractors to perform basic PC troubleshooting & PC setups. They will assist in setting up corporate employee workstations , plugging in desktops , cable management , etc. Might be some Active Directory , Windows 10 , and Office 365 involvement but very minimal. Juan said that was all teachable.

Additional Skills & Qualifications

Basic PC troubleshooting and PC setups . Setting up workstations for the employees that are returning to office.

 

Employee Value Proposition (EVP)

This is a tight knit group, very team oriented. This is a great opportunity for someone to get trained and learn. Burlington is a great opportunity for someone to grow from within. Plenty of stories of people that have moved from lower level positions to management and leadership roles as well as different departments across the IT department.

Family oriented

Care about associates and when you go FTE they promote and hire within

 

Our corporate associates work hard, but it’s not all work and no play. We enjoy a business casual environment and like having fun. We host various events throughout the year to show our appreciation for our associates. From holiday parties, theme days and competitions, to an annual breakfast served by members of the executive team – there is always something fun to look forward to!

 

We provide learning opportunities to prepare associates to reach their goals in a variety of different ways. Whether it's an online e-course, one of our popular Lunch & Learn events, or an instructor-led classroom session, we are dedicated to providing associates with the experiences, materials, and training they need to have a long and successful career.

 

Work Environment

Burlington lives by their core values. Candidates interviewing should be familiar:

 

We Drive Results

Our fast-paced work place and culture allow us to continuously evolve the off-price model. We hold ourselves and each other accountable for our business success and have a shared sense of ownership to achieve our company goals.

 

We Trust & Respect Each Other

The way we do business is equally as important as the results we achieve. We have a shared commitment to conduct business ethically, and treat customers, business partners, and each other with trust and respect.

 

We Build Teams & Partnerships

Through collaborative teamwork, we solve complex business challenges together.

 

Contact: 

Patrick Cowan | Technical Recruiter
T 610-230-3828 | M 302-757-3772| pcowan@TEKsystems.com
575 E. Swedesford Rd., King of Prussia, PA, 19087

Friday, July 16, 2021

Openings at St. Luke's

Job openings at St. Luke's Health Network:

  1. Senior Software Engineer
  2. Senior Web Developer
  3. Senior Data Engineer
There are likely entry level positions open as well. Click Search for Jobs at the upper right of any of those pages if you are looking.

CCP Reading Hospital Internship Opportunity

Reading Hospital (RH) is looking for student candidates to participate in the Community Connection Project (CCP) *PAID* Internship Program with the RH Community Wellness Dept. this summer into the Fall of 2021. Bi-lingual candidates are highly encouraged to apply.

See Reading Hospital - CCP Internship and CCP Summary for more details.

Interested students may submit their resumes to ali.williams@towerhealth.org.

Thursday, July 8, 2021

Job Opportunities at Peraton Labs

Peraton Labs does applied research primarily in cyber security, networking, and machine learning. We have positions open for both undergraduate and graduate students available.

Brotzman, Robert (PERATON) <robert.brotzman@peratonlabs.com>

or fill out an application at https://www.peratonlabs.com/careers.html.

Tower Health is seeking a Service Desk Coordinator - 4 Month Contract to hire

Tower Health is looking for an individual who can serve as a Service Desk Coordinator.

Position: Service Desk Coordinator

Duration: 4 month Contract to Hire

Location: 6TH AND SPRUCE ST, READING, Pennsylvania, 19612, United States

 

Top Skills' Details
Analytical Skills
Customer Service Skills
Excellent Communications Skills
Excellent Interpersonal Skills
Keyboarding
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Multi Line Telephone Operational Skills

 

Job Description

Under the direction of the Service Desk Supervisor, the Service Desk Coordinator will be the first point of contact for Tower Health in providing front-line diagnosis and support for all Information Technology problems and/or requests for service. The Coordinator acts as the key contact for onsite and remote users for terminal and production problems and inquiries. The Coordinator must have the ability to handle and triage first level support calls.

 

Additional Skills & Qualifications

High School Diploma or GED

 

Employee Value Proposition (EVP)

Long term position with a local health system. Great health benefits and PTO package.

 

Work Environment

Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our seven hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.

 

Why is the position open(provide details)

Team member moved to another team internally.

 

External Communities Job Description

A local health system is looking for a Service Desk analyst. The ideal candidate has previously worked on the help desk or service desk and has strong troubleshooting skills.

 

Contact Cowan, Patrick <pcowan@teksystems.com>

 

Interns

Neo-Pangea in West Reading is on the lookout for a few good interns

https://www.neo-pangea.com/

 

We would love to have interns with front end web and JavaScript chops, and also any gaming interests as well like Unity or HTML5 games. Although Neo is more centered around those two areas, we are open to other areas of interest. In the past we had some interns who focused on circuitry like Raspberry Pi development or Internet of Things.

 

Contact Shane Hoffa <shane@neo-pangea.com>

 

Friday, June 25, 2021

Service Desk Consultant

Position from KPInterface, in Limerick PA. 

This position is full time.

Applications can be sent to jmorgan@kpinterface.com

Job Description:

The Service Desk Consultant is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Basic Functions:

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Support of disaster recovery solutions.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Basic remote access solution implementation and support: VPN and Terminal Services.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • System documentation maintenance and review in ConnectWise.
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Duties and Responsibilities:

  • Improve client service, perception, and satisfaction.
  • Fast turnaround of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Enter all work as service tickets in ConnectWise.
  • Participates in after-hours support on-call responsibilities.
  • Assists with managing the monitoring portal and alert notifications.

Knowledge, Skills, and/or Abilities Required:  

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.

Educational/Vocational/Previous Experience Recommendations:

  • BA/BS, preferably in computer science or a related field and/or industry certifications a plus.
  • At least 1 year of IT or related experience.
  • Valid driver’s license and ownership of personal automobile.

Benefits:

·         Competitive salary based on experience and qualifications.

·         Health, vision, and dental benefits included.

·         Performance based incentives.

·         Generous bonus levels.

·         Full on the job training & support.

·         Fun working environment and culture.

·         Great opportunity for advancement.

PC Installation Consultant

Position from KPInterface, in Limerick PA. 

This position will go until the end of the summer, potentially longer.

Applications can be sent to jmorgan@kpinterface.com

 

Job Description:

The PC Installation Consultant is an entry level position that offers a broad range of functions: Primarily preparing PCs laptops, other equipment for delivery to our customers.  Other functions include traveling to customer sites to deliver equipment, assist with set up and data transfer or retrieving equipment for repair.  PC and Laptop hardware upgrades, troubleshooting and repair. Documentation and keeping documentation current is a key function of this position.  This position also offers the occasional opportunity to work with our primary consultants as a resource for larger projects.  Experience and interest with troubleshooting computers, Operating system installation and new computer set-ups is highly desired.

Basic Functions:

  • Label and manage all inventory while awaiting delivery.
  • Prepare all newly purchased PCs for delivery to our customers following individual guidelines for each order.
  • Document, in detail, progress of each order using our database.
  • In many cases, you may be asked to retrieve or deliver product to our customer and work with them to set up their new PC and transfer data from their existing computer.  Local daily travel within a 50 mile radius can be expected.
  • Provides additional proactive services such as assisting with projects, application rollouts, etc., as well as occasional less technical administrative work.

Additional Duties and Responsibilities:

  • Must be able to communicate critical information with technical and non-technical customers in a courteous and professional manner
  • With general supervision, appropriately prioritize assigned tasks, and be comfortable with last minute changes in priority.
  • Document all activity and notes using KPInterface’s support call tracking application, ConnectWise.
  • Utilize ConnectWise to gather and analyze information needed to prepare a new PC to meet each individual customer’s needs. 
  • Remote troubleshooting and diagnosis of basic network, software and printing problems may be assigned
  • Perform general maintenance on hardware and software in MS Windows environments
  • Work with Hardware and software vendors on warranty replacements
  • Assists with various other technical tasks, as required, such as: projects, application rollouts, and preventative maintenance, as well as assisting with providing service by phone on the helpdesk when needed.

Knowledge, Skills, and/or Abilities Required:  

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Basic computer and operating system knowledge.
  • Basic understanding of TCP/IP WAN/LANs and networked devices
  • Basic understanding Active Directory and domain adds/changes
  • Demonstrates aptitude for problem-solving, ability to determine solutions for customers, and ability to apply lessons learned.
  • Ability to identify and solve problems with limited supervision.
  • Comfortable asking for help and escalating tickets.
  • Must be results-orientated, have a thorough attention to detail, and able to work both independently and within a team environment.
  • Must possess excellent communication skills, a passion for technology, and the ability to thrive in a fast-paced, growth-oriented environment.
  • Proficiency in using and troubleshooting issues with Microsoft Office Suite applications.
  • Proficiency in desktop and end user support and troubleshooting.
  • Junior-level proficiency in networking and server technology.
  • Familiarity with backup administration and disaster recovery processes (cloud, BDR, File Backup) a plus.
  • Experience using LabTech Remote Monitoring and Management (RMM); or comparable tools a plus.
  • Experience using ConnectWise or comparable support call tracking system a plus.
  • Possess above average written and verbal skills
  • Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

  • College degree and/or industry certifications a plus.
  • 1-2 years of IT or customer service experience.

·         Valid driver’s license and ownership of personal automobile.

Benefits:

·         Competitive salary based on experience and qualifications.

·         Performance based incentives.

·         Generous bonus levels.

·         Full on the job training & support.

·         Fun working environment and culture.

·         Great opportunity for advancement.