The first opportunity is with Thomas Jefferson University Hospitals and is going to be a 3 Month Contract project. This project is a great opportunity to work on a large deployment team at one of the largest health systems in the tri-state area. The opportunity provides extensive hospital experience to add to your resume and work closely with the EMR teams.
1.) Company: Thomas Jefferson University Hospitals, Inc.
Position: Desktop Technician
Duration: 3 Month Contract
Pay Rate:$18hr
Location: 225 Newtown Road, Warminster, Pennsylvania, 18974, United States
*Need a Car
Top Skills' Details
- One or more years of experience deploying and reimaging PCs in a corporate setting
- Knowledge of Active Directory - adding and removing users
- Experience upgrading/migrating to Windows 10, hardware and minor break/fix - hardware troubleshooting of PCs, monitors, laptops, printers, etc.
- Strong communication and customer service skills
Job Description
Notes from Manager:
500 devices need to be upgraded
Running a patch
Using their app to push out software to double click and kick off upgrade. Being ready if it doesn’t come back up to swap it out with another device
Major windows update to 1909
Goal is not deploying but may need to if upgrade does not come back up
Areas support cannot be down
Will report into Nicole/Mike rotating their schedule for non-traditional shifts
Feels like it will probably be a decent amount of off hours work
Likely try to do single location per day
Every location within the enterprise (all of the hospitals)
Need to be able to work 7-days a week, any hour
Sensitive areas that they cannot necessarily get into during normal business hours
PRIMARY FUNCTION:
To serve as primary IS liaison for standard client service requests, including, but not limited to, desktop solutions, servers, LANS and printing services. Provide leadership for Client Solutions Analyst Trainees. Communicate regularly with Network and Technology Services Management teams concerning recommendations for improving client services and support.
- Performs analysis and requirements gathering with clients
- Install/Implement solutions at client locations
- Perform other technical activities such as: hardware installation, network/database troubleshooting
- Assist with multiple teams and projects ensuring projects goals are achieved according to plan
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
Additional Skills & Qualifications
Motivated, team player who has a flexible schedule and is eager to learn and grow. Good communication skills and ability to work well with a variety of stakeholders.
Employee Value Proposition (EVP)
Great opportunity to gain healthcare experience - which is something many managers specifically look for - and be a part of a high-paced, results driven deployment team from start to finish on a project.
We have a longstanding partnership with Thomas Jefferson and are one of their top vendor partners. Very large footprint throughout the Client Services group with exclusivity in certain areas. Have had over a dozen people become full-time in the last 2-3 years at TJU.
Work Environment
Hospital setting, interacting with clinical professionals and collaboration with Client Services team
Business Drivers/Customer Impact
The enterprise is taking a critical Windows 10 upgrade, and having technicians do these upgrades to sensitive areas are critical from a security perspective and these areas cannot afford to go down.
Second Opportunity is with AmeriGas for an open ended contract which is completely remote. AmeriGas is a promote within organization they build the organizations technical structure around taking eager and hardworking individuals from the desk.
2.) Company: AmeriGas
Position: Help Desk
Pay Rate: 15hr
Location: 460 N Gulph Rd Ste 100, King of Prussia, Pennsylvania, 19406, United States ( 100% REMOTE )
Top Skills' Details
- Working knowledge of Windows operating system, MS Office suite (Word, Excel, and Outlook).
- Ticketing systems 1-2 years experience (Internship will suffice)
- Ability to quickly learn proprietary applications that are core to the business and follow documentation expectations
Job Description
- Motivated individual with a curious mindset looking to advance technical experience
- 1-2 years of related experience with a ticketing system- service now
- Needs to be able to work in a team environment
- Strong customer service skills
Key Characteristics:
- Customer focus
- Good listener and communicator to effectively assist customers and provide resolutions
- Ability to manage time to be available to respond to customer issues
- Technical capability, not expert
Using a ticketing system provided assistance to other employee with AmeriGas applications. Provided timely assistance through email or phone calls to employee’s tickets in order of arrival. Worked through employees on multiple platforms such as iPhones, iPads, Android phones, laptops, and desktops. Stuck with the schedule that was provided to make and receive calls.
- Created an article in a knowledge base that helps new employees. Always eager to assist new employees with questions for work processes. Trained employees in a company developed website portal that allows users to create their own user side tickets.
- Performed password resets after verification of identity, Tier 1 Network troubleshooting, troubleshooting with cloud clients and VoIP phones, laptops, printers, cell phones, and tablets.
- Provided remote assistance through programs like VNC viewer, LogMeIn, and Easy Connect to resolve issues with other programs.
- Placed purchases for computer parts and other equipment as well as used Purchase Order requests to request Procurement to purchase equipment or software.
To provide central point of contact between users and the IT organization. Offers first line highly responsive support to users on a day-to-day basis. Emphasis on exceptional customer service, first call resolution and timely escalation of unresolved incident/service request
Additional Skills & Qualifications
The individual should also be a great team player, and have the ability to work with multiple individuals from multiple teams, in order to work through configuration, or support issues. A passion for the position, a thirst to learn and grow, and the drive to grab a project or issue and run with it is important to the position as well, due to the high speed nature of the position.
Employee Value Proposition (EVP)
AmeriGas is a promote within organization they build the organizations technical structure around taking eager and hardworking individuals from the desk. AmeriGas was est. in 1959 and Over 2 million customers just like you use AmeriGas propane services in all 50 states. That has made AmeriGas the largest marketer of propane. They use the size of their organization to your advantage every day, retaining our focus on friendliness and personal attention found only in a “corner store”. The service desk team is a very close knit team who work hard together, they just implemented service now which is a highly intensive tool that a lot of companies look for with experience. Any member of the team contributes to growing decisions on the desk as well. This candidate will also gain experience working with the desktop support team once every two months.
Work Environment
AmeriGas' helpdesk has 11 people They just implemented Service now
looking for someone who will hit the ground running, pick up on stuff quickly, and bring some good competition, ideas, and get-it-done attitude.
Business Drivers/Customer Impact
The Service Desk supports all of AmeriGas 5,000 employees this team need to run effectively and this person provide great customer service to ensure the successful operation of AmeriGas business units that experience technical issues
