Tech Support Engineer I

Job Description Details

As a Tech Support Engineer you will respond to and resolve end user IT support issues. You will perform analysis of computer and network systems, track hardware and software assets and document procedures. You will provide customer support with troubleshooting in a Windows desktop and virtual environment. You will manage the overall installation and maintenance of hardware and software on a daily basis and monitor the overall system performance. You will respond to and resolve end user IT support issues, support IP telephony, end user mobile devices, and administer user systems accounts.

The work environment of our tech support team inside the fulfillment centers is based on the warehouse floor, interacting frequently with our associate and leadership population. You must be available to work 1st or 2nd shift. You will be required to lift equipment up to 50lbs, be in high elevated areas to reach wifi access points and IDF’s, and bending/kneeling to get under production equipment to adequately install IT gear. For the safety of employees, stricter dress code is required such as no open-toed shoes, no heels taller than 1", no full-zipper sweatshirts, no hooded shirts/sweatshirts, long hair must be pulled back.

Qualifications:

2+ years experience in Technical Operations

Experience with Windows 7 & 10 troubleshooting and support experience
Experience working with and supporting WMS software and material handling (automation) equipment preferred
PC hardware support, troubleshooting and desktop support experience
Experience with Windows server and network protocols
Experience with Active Directory, Office365 and remote software tools (RDP, VNC, etc.)
Education

Associates Degree Computer Science, Programming, or Engineering related field. Experience in a related field will be considered in lieu of educational degree.

About Zulily, LLC

Zulily, LLC, is a retailer obsessed with bringing its customers special finds every day—all at incredible prices. zulily features an always-fresh curated collection for the whole family, including clothing, home decor, toys, gifts and more. Unique products from up-and-coming brands are featured alongside favorites

from top brands, giving customers something new to discover each morning. zulily was launched in 2010 and is headquartered in Seattle with offices in Nevada, Ohio and Pennsylvania. For more information visit www.zulily.com. zulily, LLC, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, RTEB), which includes QVC, HSN, Zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com.