Help Desk Analyst in Camp Hill

Full-time, Contract to Hire

JFC Global is currently recruiting for an entry level Technical Support professional, contract to hire, in the Harrisburg, PA area. This is a great opportunity to go through several weeks of training and get your foot in the door with a large, corporate company.

Your main responsibility will be to answer incoming calls, and troubleshoot/resolve hardware and software issues. In an environment where the managers are friendly and supportive, you will have the training you need to perform basic troubleshooting and resolve issues within a timely manner or escalate problems when necessary. 

Your success will be measured upon how engaged and focused you are during the training period, and how well you integrate with the level 1 support team. The goal is to have you become a permanent employee after 6 months, so the opportunity is there to prove your value and make a positive impression to the team.

Common attributes of successful level 1 support professionals within this environment include top notch communication skills, the ability to visualize issues and resolve them over the phone with an end user who may not understand a lot about technology, proper documentation skills, coachability, and continued motivation to enhance your skill set every day!

If you are comfortable in a call center environment (cubicles, head sets, constant calls etc.) and you’re excited to help employees resolve issues so they can continue to perform for the company, we want to talk to you! The hours may vary; for new hires the schedule is typically 4, ten hour days. The pay is around $14/hr. with the opportunity to increase over time.

 Interviews are underway with same day job offers! Alysa Hart from JFC would love to connect with those that come to mind to see if this is the right step in their career. Alysa has successfully hired KU students and is looking to continue the tradition.

You can also apply directly at JFC's site.