Desktop Specialist at Kulicke & Soffa Corporation

Position Title: Desktop Specialist                            Position Type: Full Time Perm

Job Overview

Kulicke & Soffa is seeking a Desktop Support Specialist that possesses and applies a comprehensive knowledge across key tasks and a variety of assignments. The ideal candidate will provide day-to-day technical support to employees for network infrastructure and internal desktop systems (software and hardware), evaluate performance results and recommend changes affecting local environment.

Main Responsibilities:

·        Provides support to end users on a variety of issues.

·        Identifies, researches, and resolves technical problems.

·        Responds to telephone calls, email and personnel requests for technical support.

·        Documents, tracks, and monitors the problem to ensure a timely resolution.

·        Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

Other responsibilities may include:

·        Responds to and diagnoses problems through discussion with users.

·        Ensures a timely process through which problems are controlled.

·        Includes problem recognition, research, isolation, resolution, and follow-up steps.

·        Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

·        Simulates or recreates user problems to resolve operating difficulties.

·        Recommends systems modifications to reduce user problems.

Desired Skills and Experience

·        3 to 5 years desktop support experience in an enterprise environment

·        Microsoft Certifications are Preferred

·        Knowledge of Widows 7, MS Office Suite

·        Strong Windows troubleshooting experience

·        Experience with Active Directory for account management

·        Ability to prioritize and respond to trouble tickets

·        Effective communication skills

·        Experience with variety of platforms to include Windows, IOS, Android and Linux

Required Education

Bachelor in Information technology or equivalent experience. 

Interested candidates please submit resume and salary requirements to lpeoples@kns.com.