Synchronoss Technology's ITCS Team is looking for interns!

Job Title: Desktop Support Specialist Intern                                                        

Division / Department:  Corporate IT

Location:  Bethlehem, PA

Reports To:  Manager

Exempt or Non-Exempt:  Non-Exempt

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GENERAL DESCRIPTION:

The Desktop Support Specialist intern installs, configures, supports, monitors, tests, and troubleshoots hardware and software problems pertaining to PCs and laptops.  The position recommends and schedules repairs and provide end users support for all LAN- based applications. He/she installs and configures workstations/laptops and has knowledge of commonly-used concepts, practices, and procedures.

   Essential Functions

• Provides World Class Customer Service to internal and external customers
• Provides 24x7 production support to the enterprise
• Processes requests from internal ticketing systems
• Support the creation, maintenance and implementation of procedures regarding how problems are identified, received, documented, distributed and corrected.
• Ensures project documents are complete, current and stored appropriately
• Assigns, documents, and maintains computer logins, certificates, passwords, and access profiles for software applications, network access, and telecommunications systems
• Configures all workstations and laptop hardware according to organization's standards
• Diagnoses and repairs desktop and laptop equipment including but not limited to: hard drives, monitors, and printers at end user work stations
• Installs security identification and apparatus to computer hardware and peripherals
• Assist in the identification of potential security issues and recommended strategy to ensure site security
• Coordinates third-party maintenance for hardware and software
• Responds to needs and questions of users concerning their access of network resources 

• Writes process and procedural documentation including requirements
• Makes self-available to other staff members as a source of information

Work Experience Requirements

• Typically requires one to two years related experience, (hands-on experience preferred)
• Works under immediate supervision
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Familiar with a variety of the field's concepts, practices, and procedures
• Requires a high level of technical skill in field of expertise
• Experience with Microsoft desktop operating systems
• Knowledge of PC hardware and support
• Knowledge of Microsoft Office or like product
• Basic knowledge of network connectivity
• Basic knowledge of Email systems

Education

• Typically requires 1 or more years of College or IT Trade school program courses.

Analytical/Interpersonal Skills

• Good written and oral communication skills
• Sets priorities based on workload

Physical/Environmental Demands

• Must be able to move equipment weighing 50-75lbs
• This position requires weekend hours – Saturdays are mandatory, Sundays are on an occasional basis.

COMPANY:

Synchronoss Technologies (NASDAQ: SNCR) is the mobile innovation leader that provides personal cloud solutions and software-based activation for connected devices across the globe. The company’s proven and scalable technology solutions allow customers to connect, synchronize and activate connected devices and services that empower enterprises and consumers to live in a connected world.

CONTACT:

Please contact Sal Migliore at Sal.Migliore@synchronoss.com or Sarah Cook at Sarah.Cook@synchronoss.com with your cover letter and resume.