Full-time position at Dun & Bradstreet, Center Valley, PA beginning January 2016

There is an amazing full-time opportunity (January 2016 Start Date) available at Dun & Bradstreet's Center Valley, PA office for a Technical Customer Support Specialist.  This position would be a great full-time role for a December 2015 graduate or recently graduated student.  If you are interested, contact Kamran Qureshi (QureshiK@DNB.com) or Cristina Rodriguez (Rodriguezcr@dnb.com).

At Dun & Bradstreet, we offer students challenging and meaningful work that allows them to demonstrate their talent and abilities by applying knowledge acquired through college courses. Our Full-time Technical Customer Support Specialist provides students with the opportunity to establish important relationships with experienced professionals while further developing their leadership skills and business acumen. 

Key Responsibilities include, but are not limited to:

·         Gain relevant work experience, while working alongside leaders and team members on challenging projects.

·         Provide external D&B customers support via email, phone and other electronic medium

·         Assist external D&B customers through software installations and functionality, ranging from explanation of installation steps, basic setup, configuration and product navigation

·         Diagnose and resolve post installation software problems encountered by external customers

·         Document customer issues, resolution steps and perceptions for analysis and reporting to product management and development

·         Remain current with rapidly changing technology in the customer community.  Provide educational information to customers and to D&B associates and document for reference by other TCSS’s any previously unreported problem and the solution that was developed.

*This is 24/7 operation and candidates must be open to some shift work which would involve working some nights & weekends.*

What are the qualifications to apply?

·         Candidates must be currently enrolled in a four-year university program, graduating in December 2015 and pursuing a Bachelor degree in Computer Science. Recent Graduates may apply as well.

·         Must have had prior experience with customer service/support. 

·         Must have basic knowledge of XML, SOAP and REST (JSON) and any programming languages.

·         Ability to quickly identify and fully diagnose and resolve software problems reported by external D&B customers.