There is an amazing full-time opportunity (January
2016 Start Date) available at Dun & Bradstreet's Center Valley, PA office for a
Technical Customer Support Specialist. This position would be a great
full-time role for a December 2015 graduate or
recently graduated student. If you are interested, contact Kamran Qureshi (QureshiK@DNB.com) or Cristina Rodriguez (Rodriguezcr@dnb.com).
At
Dun & Bradstreet, we offer students challenging and meaningful work that
allows them to demonstrate their talent and abilities by applying knowledge
acquired through college courses. Our Full-time
Technical Customer Support Specialist provides students with the
opportunity to establish important relationships with experienced professionals
while further developing their leadership skills and business acumen.
Key Responsibilities include, but are not limited to:
·
Gain relevant work experience, while
working alongside leaders and team members on challenging projects.
·
Provide external D&B customers
support via email, phone and other electronic medium
·
Assist external D&B customers
through software installations and functionality, ranging from explanation of
installation steps, basic setup, configuration and product navigation
·
Diagnose and resolve post installation
software problems encountered by external customers
·
Document customer issues, resolution
steps and perceptions for analysis and reporting to product management and
development
·
Remain current with rapidly changing
technology in the customer community.
Provide educational information to customers and to D&B associates
and document for reference by other TCSS’s any previously unreported problem
and the solution that was developed.
*This is 24/7 operation
and candidates must be open to some shift work which would involve working some
nights & weekends.*
What are the qualifications to apply?
·
Candidates must be currently enrolled
in a four-year university program, graduating in December 2015 and pursuing a
Bachelor degree in Computer Science. Recent Graduates may apply as well.
·
Must have had prior experience with
customer service/support.
·
Must have basic knowledge of XML, SOAP
and REST (JSON) and any programming languages.
·
Ability to quickly identify and fully
diagnose and resolve software problems reported by external D&B customers.